Empathy in action: Stories that shape better care. A journey of compassion, impact, and innovation

In this keynote session, we delve into the transformative power of clinical excellence and its profound impact on the lives of those receiving care. Join us as we hear from speakers who will share their unique perspectives and experiences, shedding light on the importance of clinical excellence in enabling individuals to live fulfilling lives. 

·                  Our Chief Ethics Officer, Michelle Gorringe, will discuss the pivotal role that clinical excellence plays in Newcross Healthcare. She will highlight how our commitment to providing exceptional care is deeply rooted in our values and ethos. She will emphasise the significance of personalised care and the human connection, which lie at the heart of our approach.  

·                  We will hear from the parent of one of our service users who will share their personal journey and the profound impact that clinical excellence has had on his son's life.   

·                  Additionally, we will hear from one of our care provider partners. They will provide valuable insights into their own experiences with clinical excellence and the innovative approaches they have implemented to enhance the lives of their residents. Their perspective will shed light on the broader impact that clinical excellence can have within the care industry. 

Throughout this keynote session, we will explore the journey of compassion, impact, and innovation that clinical excellence encompasses.